Frequently Asked Questions | PIER 39 San Francisco

Frequently Asked Questions

PIER 39’s operating hours change seasonally.  Click here for the current operating hours.

PIER 39 is not a gated attraction and therefore there is no price for admission.

Parking is located in the PIER 39 Garage directly across the street. Visitors who dine at participating full-service PIER 39 restaurants receive two hours of free validated parking in the PIER 39 Garage. Participating restaurants include: Bubba Gump Shrimp Co. Restaurant & Market, Fog Harbor Fish House, Luau Lounge Tiki Bar Patio, Pier Market Seafood Restaurant, Swiss Louis Italian & Seafood Restaurant and Wipeout Bar & Grill. Make sure you ask your server for a validation. Please note: multiple parking validations cannot be combined. Limit one parking validation per vehicle.

Lost and Found is located at the PIER 39 Security Booth next to the Entrance Plaza.  They can be reached at 415.705.5544

Unfortunately PIER 39 does not offer luggage storage.

PIER 39 is an accessible facility. Access areas for disabled visitors include ramps and six elevators to the second level. Wheelchairs can also be rented from the California Welcome Center on Level 2.

Click here for public transportation information.

The San Francisco climate can change very quickly, so we suggest you dress in layers to accommodate both warm and cold weather. Click here to see the local weather forecast from weather.com.

Please do not bring pets or other animals, with the exception of leashed service animals trained to provide assistance to guests with disabilities and/or in the company of persons claiming to be a trainer of a service animal, onto PIER 39 property.

For more information about San Francisco, please visit San Francisco Travel Association’s website.

Due to the temporary closure of PIER 39, the California Welcome Center is currently closed. If you have any questions regarding PIER 39, San Francisco or the state of California, please contact groupsales@pier39.com. We will be more than happy to assist you.

The California Welcome Center, the official state visitor center in San Francisco, provides valuable information on what to see and do in San Francisco. The Center is located on Level 2 of PIER 39 and is open daily from 11am to 7pm (excluding Thanksgiving and Christmas Day). Tour information, hotel reservations, internet access, phone charging station, and wheelchair/stroller rentals are also available. Tickets to local performances can also be purchased inside the California Welcome Center. For more information, visit the Visit California or California Welcome Center websites, or call 415.981.1280.

To get more information about joining PIER 39’s year-round Musician Program, please contact PIER 39 Musician Program Coordinator Owen Baker-Flynn at owen@ob-f.com. If you are interested in a one-time group performance, please click here for more information. Please note that same-day performances are not allowed.

To get more information about joining PIER 39’s Street Performer Program, please contact PIER 39 Street Performer Program Coordinator Scott Meltzer at scottm@comedyindustries.com.